Support
Write to support@tedr.app. We read everything and answer within one working day.
Nobody from Tesor will ever ask for your recovery phrase, private key or PIN. Anyone who does is not us, whatever the message looks like.
Before you write
Telling us your @username, the app version from Settings → About, and roughly when something happened usually saves a round trip.
Common questions
I lost my recovery phrase
The phrase exists only on your device, so nobody — including us — can restore it. Funds on your Tesor balance stay reachable by signing in with your login and PIN; funds on your own on-chain addresses need the phrase.
A transfer has not arrived
Transfers between Tesor accounts are instant. An on-chain withdrawal takes as long as the network does and can be followed by its hash in History.
I want my account deleted
Ask from the app, or write to privacy@tedr.app from the address on the account. Withdraw anything you are holding first: deletion removes the balances we hold for you.
Reporting abuse
Send the @username and what happened to abuse@tedr.app. We look at reports of harassment, scams and illegal content within 24 hours.